Delivery info

Delivery information of SG Home Furniture.

Delivery Info

Delivery Info

Parcel Delivery

Accessories and homeware (items fit for only single person delivery) will be delivered via parcel delivery partners.

Items via parcel delivery will be delivered to you at your door, and does not include unpacking, assembly, installation or moving of items into any room into your home.

On the day of delivery, you may instruct the delivery partner to leave your delivery package(s) at your doorstep at your own risk.

If no such instructions were given, the delivery partner will immediately return the items to our distribution centre, upon which we will contact you to schedule another delivery date.

Please note there will be a restocking fee of 10% of the invoice or $40 whichever is higher when rescheduling delivery for items returned to our distribution centre. This is to cover the logistic cost charged to us by the logistic company.


Bulky Two-Person Delivery

For furniture items, we use specialised furniture delivery partners who provide two-person local delivery and therefore offer the most care to our products and to your delivery experience.

This delivery service applies to furniture items only, and includes moving of items into the room of choice in your home, unpacking, assembly, installation and rubbish removal.

For bulky two-person deliveries, we will contact you to schedule your delivery in advance. If you wish to change your delivery timing, you may do so at no charge before 5 working days of the original scheduled delivery date. Rescheduling within 1 working days of original scheduled delivery date will incur a restocking fee of 10% of invoice or $100 whichever is higher per delivery order. This is to cover the logistic cost charged to us by the logistic company.


Carry-up Service

Carry-up Service is required for delivery to any location above ground floor without direct, unobstructed lift access. This includes carrying furniture up any flight of stairs within apartments or landed property.

Common scenarios include:

  • Stairs within landed properties and HDB maisonette
  • Walk-up apartments with no direct lift access
  • Lift doorways that are too narrow for the furniture items to fit through

Carry-up service is charged at $10 per item (for small items fit for single person delivery) and $30 per item (for bulky items that require 2 or more person), per every non-lift accessible level.

Note: Carry-up service is required only for furniture items and does not need to be added on for accessory items.

You may arrange for carry-up service during delivery scheduling.

We agree to deliver goods to you on the understanding that reasonable access is available. It is your responsibility to check measurements to ensure your items will fit through the doorways or passageways leading to your delivery location.

If there are obstructions to direct lift access experienced during delivery, the Delivery Team will assess whether it is possible to perform carry-up service on the spot (and bill the charges later) or to reschedule delivery. This is dependent on the number of items to be delivered, manpower, hazard assessment as well as other operational considerations. If the Delivery Team determines that delivery has to be rescheduled, there will be a restocking fee incurred.


INCORRECT DELIVERY ADDRESS

All unsuccessful delivery orders will be returned to our distribution centre and restocked. To reschedule for a delivery to the correct delivery address, we will contact you to arrange for the next available delivery with a restocking fee.

DELIVERY RESTRICTIONS OR REFUSAL OF ENTRY BY BUILDING MANAGEMENT

Some addresses have delivery restrictions. This is especially for condominiums, private apartments and offices located in the central business district (CBD). Please check with your building management if there are any delivery restrictions before confirming your delivery details with us, so that we can make the appropriate arrangements in advance.

Some common delivery restrictions include:

  • Vehicular height limits
  • Parking restrictions
  • Cut-off time for deliveries
  • Forms, deposits or lift padding required
  • You are required to place any deposit to the building management for moving goods into their premises if necessary.

Should your building management reject admittance of our delivery team, delivery will be rescheduled (please ensure permission is obtained by your building management for the new delivery date) with a restocking fee.


DELAYED DELIVERY DUE TO UNFORESEEN SITUATIONS

  1. a) In the event of delay in shipment due to unforeseen situations, SG Home Furniture Pte. Ltd. reserves the right to reschedule the delivery, subjected to the availability of delivery slots.
  2. b) No specific time of delivery can be provided. A time frame will be advised but cannot be guaranteed.
  3. c) SG Home Furniture Pte. Ltd. shall not be liable for any consequences or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment / delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by SG Home Furniture Pte. Ltd. or to any comparison.
  4. d) If you wish to change the date of delivery, please inform us at least 5 business days in advance.

FREE STORAGE

SG Home Furniture Pte. Ltd. will provide up to 2 months free storage from the estimated delivery date. After the 2 months’ free storage period, storage charges will be at 5% of the item value per month. To request for storage, please contact us.

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